If you are not fully satisfied with the item/s received, it can be returned to us. Authorisation for the return is to be obtained within 10 days from date of delivery. Selected items including clearance items may not be eligible for return. Items not eligible for return will be stated as such on the product description page.
The following criteria apply:
Shop Be Online must be notified within 10 days of receipt
The item qualifies for return
The item must be unused and in its original packaging
Reason for return:
To be logged within:
Do I need to pay for return?
Unwanted / changed my mind
10 days of receipt
Yes
Broken or damaged
48 hours (2 days of receipt)
No
Incorrect item received
48 hours (2 days of receipt)
No
Not what I expected
10 days of receipt
Yes
Request a return Request a return by emailing info@shopbeonline.co.za within the return period.
Prepare the item Ensure that the item is packaged securely to protect it against any damages during transit and in the packaging it was received in.
Item collection Depending on the shipping option, either a courier will be scheduled to collect from you, or you may return it at a PUDO locker once confirmation is received.
Assessment and Refund All returns will be inspected once received back at the warehouse. A refund will be issued according to our returns and refunds policy.
Further Details:
Where items are returned for other than being damaged or incorrect, shipping costs for the return will be for your account. Upon receipt at our warehouse, the returned item/s will be inspected. If found to be in good order and in re-sellable condition, we will refund you the value of the product less a 10% handling fee.
Broken or damaged item/s: If a product is received broken or damaged, you must inform Shop Be Online within 48 hours of receiving it. We will then arrange for the return of the broken or damaged item/s. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter. You are encouraged to photograph items received broken or damaged and these can be submitted along with the return request though it is optional and not required.
Wrong or Incorrect item/s: In the event of receiving the wrong product, Shop Be Online must be informed within 48 hours of receiving it. We will check our system to see if a miss pick has occurred and if there was a miss pick, we will arrange for the return of the item/s. The returned items must be in its original and re-sellable condition. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter.
Minor variations in colour, paint work, engraving detail are not considered defective unless substantiated by reasoning and photographic evidence.
A delivery being delayed is not grounds for a return.
Full terms can be found under the Terms and Conditions page.
Cancellations:
Fulfillment of orders are subject to availability and receipt of payment. In the event of unavailability, Shop Be Online will contact you with options.
For all orders, where EFT was selected as a payment method, you will have 48 hours to complete the payment. Please use your order number as the payment reference and send Proof of Payment to info@shopbeonline.co.za. If Proof of Payment is not received within this timeframe, your order will be automatically cancelled.
An order can be cancelled by the customer if payment has not yet been made for the order. Once payment has been made by the customer for an order, the order can only be cancelled before it is dispatched. Please contact Shop Be Online for assistance.
Full terms can be found under the Terms and Conditions page.
Request a return Request a return by emailing info@shopbeonline.co.za within the return period.
Prepare the item Ensure that the item is packaged securely to protect it against any damages during transit and in the packaging it was received in.
Item collection Depending on the shipping option, either a courier will be scheduled to collect from you, or you may return it at a PUDO locker once confirmation is received.
Assessment and Refund All returns will be inspected once received back at the warehouse. A refund will be issued according to our returns and refunds policy.
Further Details:
Where items are returned for other than being damaged or incorrect, shipping costs for the return will be for your account. Upon receipt at our warehouse, the returned item/s will be inspected. If found to be in good order and in re-sellable condition, we will refund you the value of the product less a 10% handling fee.
Broken or damaged item/s: If a product is received broken or damaged, you must inform Shop Be Online within 48 hours of receiving it. We will then arrange for the return of the broken or damaged item/s. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter. You are encouraged to photograph items received broken or damaged and these can be submitted along with the return request though it is optional and not required.
Wrong or Incorrect item/s: In the event of receiving the wrong product, Shop Be Online must be informed within 48 hours of receiving it. We will check our system to see if a miss pick has occurred and if there was a miss pick, we will arrange for the return of the item/s. The returned items must be in its original and re-sellable condition. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter.
Minor variations in colour, paint work, engraving detail are not considered defective unless substantiated by reasoning and photographic evidence.
A delivery being delayed is not grounds for a return.
Full terms can be found under the Terms and Conditions page.
Cancellations:
Fulfillment of orders are subject to availability and receipt of payment. In the event of unavailability, Shop Be Online will contact you with options.
For all orders, where EFT was selected as a payment method, you will have 48 hours to complete the payment. Please use your order number as the payment reference and send Proof of Payment to info@shopbeonline.co.za. If Proof of Payment is not received within this timeframe, your order will be automatically cancelled.
An order can be cancelled by the customer if payment has not yet been made for the order. Once payment has been made by the customer for an order, the order can only be cancelled before it is dispatched. Please contact Shop Be Online for assistance.
Full terms can be found under the Terms and Conditions page.
Request a return Request a return by emailing info@shopbeonline.co.za within the return period.
Prepare the item Ensure that the item is packaged securely to protect it against any damages during transit and in the packaging it was received in.
Item collection Depending on the shipping option, either a courier will be scheduled to collect from you, or you may return it at a PUDO locker once confirmation is received.
Assessment and Refund All returns will be inspected once received back at the warehouse. A refund will be issued according to our returns and refunds policy.
Further Details:
Where items are returned for other than being damaged or incorrect, shipping costs for the return will be for your account. Upon receipt at our warehouse, the returned item/s will be inspected. If found to be in good order and in re-sellable condition, we will refund you the value of the product less a 10% handling fee.
Broken or damaged item/s: If a product is received broken or damaged, you must inform Shop Be Online within 48 hours of receiving it. We will then arrange for the return of the broken or damaged item/s. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter. You are encouraged to photograph items received broken or damaged and these can be submitted along with the return request though it is optional and not required.
Wrong or Incorrect item/s: In the event of receiving the wrong product, Shop Be Online must be informed within 48 hours of receiving it. We will check our system to see if a miss pick has occurred and if there was a miss pick, we will arrange for the return of the item/s. The returned items must be in its original and re-sellable condition. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter.
Minor variations in colour, paint work, engraving detail are not considered defective unless substantiated by reasoning and photographic evidence.
A delivery being delayed is not grounds for a return.
Full terms can be found under the Terms and Conditions page.
Cancellations:
Fulfillment of orders are subject to availability and receipt of payment. In the event of unavailability, Shop Be Online will contact you with options.
For all orders, where EFT was selected as a payment method, you will have 48 hours to complete the payment. Please use your order number as the payment reference and send Proof of Payment to info@shopbeonline.co.za. If Proof of Payment is not received within this timeframe, your order will be automatically cancelled.
An order can be cancelled by the customer if payment has not yet been made for the order. Once payment has been made by the customer for an order, the order can only be cancelled before it is dispatched. Please contact Shop Be Online for assistance.
Full terms can be found under the Terms and Conditions page.
Request a return Request a return by emailing info@shopbeonline.co.za within the return period.
Prepare the item Ensure that the item is packaged securely to protect it against any damages during transit and in the packaging it was received in.
Item collection Depending on the shipping option, either a courier will be scheduled to collect from you, or you may return it at a PUDO locker once confirmation is received.
Assessment and Refund All returns will be inspected once received back at the warehouse. A refund will be issued according to our returns and refunds policy.
Further Details:
Where items are returned for other than being damaged or incorrect, shipping costs for the return will be for your account. Upon receipt at our warehouse, the returned item/s will be inspected. If found to be in good order and in re-sellable condition, we will refund you the value of the product less a 10% handling fee.
Broken or damaged item/s: If a product is received broken or damaged, you must inform Shop Be Online within 48 hours of receiving it. We will then arrange for the return of the broken or damaged item/s. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter. You are encouraged to photograph items received broken or damaged and these can be submitted along with the return request though it is optional and not required.
Wrong or Incorrect item/s: In the event of receiving the wrong product, Shop Be Online must be informed within 48 hours of receiving it. We will check our system to see if a miss pick has occurred and if there was a miss pick, we will arrange for the return of the item/s. The returned items must be in its original and re-sellable condition. Upon receipt at our warehouse, the returned item/s will be inspected and a full refund to the value of the product issued thereafter.
Minor variations in colour, paint work, engraving detail are not considered defective unless substantiated by reasoning and photographic evidence.
A delivery being delayed is not grounds for a return.
Full terms can be found under the Terms and Conditions page.
Cancellations:
Fulfillment of orders are subject to availability and receipt of payment. In the event of unavailability, Shop Be Online will contact you with options.
For all orders, where EFT was selected as a payment method, you will have 48 hours to complete the payment. Please use your order number as the payment reference and send Proof of Payment to info@shopbeonline.co.za. If Proof of Payment is not received within this timeframe, your order will be automatically cancelled.
An order can be cancelled by the customer if payment has not yet been made for the order. Once payment has been made by the customer for an order, the order can only be cancelled before it is dispatched. Please contact Shop Be Online for assistance.
Full terms can be found under the Terms and Conditions page.
